Terms and Conditions

Article 1 – Definitions

The following definitions apply in these terms and conditions: 
1.1 Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
1.2 Consumer: the natural person who enters into a distance agreement with the entrepreneur;
1.3 Distance contract: an agreement whereby within the framework of a system for the distance selling of products and/or services organized by the entrepreneur, until the conclusion of the agreement, use is made exclusively of one or more techniques for distance communication;
1.4 Technology for distance communication: a medium that can be used to conclude an agreement, without the consumer and entrepreneur being in the same place at the same time;
1.5 Withdrawal period: the period within which the consumer can make use of his/her right of withdrawal;
1.6 Withdrawal right: the possibility for the consumer to cancel the distance agreement within the withdrawal period;
1.7 Day: calendar day;
1.8 Sustainable data carrier: any medium that enables the consumer or entrepreneur to store information that is addressed to him/her personally in a way that allows future consultation and unaltered reproduction of the stored information.

 

Article 2 – Identity of the entrepreneur

Essentialistics
Meerenstraat 22
5335 LD Alem
the Netherlands (no visitation or pick-up address)
E-mail: hello@essentialistics.com
Chamber of Commerce: 61447005
VAT-number: NL211434206B01

 

Article 3 – Applicability

3.1 These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

 

Article 4 – The offer

4.1 The offer contains a complete and accurate description of the products and/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these will be a true representation of the products and/or services offered. The entrepreneur is not bound by obvious mistakes or errors in the offer.

 

Article 5 – The agreement

5.1 The agreement is concluded, subject to the provisions of paragraph 4, at the time at which the consumer accepts the offer and meets the corresponding conditions.
5.2 If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the consumer can terminate the agreement.
5.3 If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
5.4 The entrepreneur is entitled to refuse an order or request, or to attach special conditions to the implementation.

 

Article 6 – Right of withdrawal upon delivery of products

6.1 When purchasing products, the consumer has the option to dissolve the agreement without stating a reason within 14 days. This period starts on the day after the product was received by or on behalf of the consumer. The consumer must notify in advance by e-mail that he/she wishes to exercise his/her right of withdrawal. Subsequently, the consumer must ensure that the return shipment is received by Essentialistics within 14 days.
6.2 During this period the consumer will handle the product and the packaging with care. He/she will only unpack or use the product to the extent necessary to determine whether he/she wishes to keep the product. If he/she exercises his/her right of withdrawal, he/she will return the product with all supplied accessories and in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur. The consumer is responsible for the return shipment of the products. Shipping costs for returning are for the account of the consumer. In the case of a return, the risk (of loss/damage during the shipping process) lies with the consumer.

 

Article 7 – Costs in case of withdrawal

7.1 If the consumer makes use of his/her right of withdrawal, the costs of return will be for his/her account.
7.2 If the consumer has paid an amount, the entrepreneur will refund this amount (for part returns, minus any shipping costs of the original order) as soon as possible, but no later than 30 days after receiving the return.
7.3 The entrepreneur offers refunds, but does not offer exchanges. When the consumer wants to exchange his/her products for other products then he/she needs to return his/her goods, ask for a refund, and make a new order.
7.4 If the total amount of the order has decreased due to the return shipment than the amount from which no shipping costs apply, shipping costs will still be charged.

 

Article 8 – Exclusion of the right of withdrawal

8.1 The entrepreneur can only exclude the consumer from having a right of withdrawal, if he/she clearly stated this in the offer, or at least in time before conclusion of the agreement. Discounted and sold-out items are always excluded from the right of withdrawal. In the interest of hygiene, earrings cannot be returned.

 

Article 9 – The price

9.1 The prices stated for the products or services being offered include VAT.

 

Article 10 – Conformity and warranty

10.1 The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements reliability and/or usability, and statutory stipulations and/or government regulations that applied on the date on which the contract was concluded.

 

Article 11 – Delivery and execution

11.1 The entrepreneur will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
11.2 The place of delivery is the address that the consumer has made known to the company. The consumer is responsible if he/she has provided an incorrect or incomplete address.
11.3 With due observance of what is stated about this in Article 4 of these general terms and conditions, the company will execute accepted orders with due speed, but at the latest within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified as soon as possible.
11.4 If delivery of an ordered product appears to be impossible, the entrepreneur will endeavor to make a replacement item available. The entrepreneur will state in a clear and comprehensible manner that a replacement item will be delivered, at the latest at the time of delivery,
11.5 The entrepreneur is not liable for the loss or damage of orders during transport.

 

Article 12 – Payment

12.1 The consumer can pay in advance via bank transfer, PayPal, Ideal (the Netherlands) or Bancontact/Mister Cash (Belgium). The consumer cannot assert any rights regarding the execution of the relevant order before the advance payment has been made.

 

Article 13 – Complaints procedure

13.1 Complaints can be made by e-mail within seven days, starting on the day of entering into the agreement.
13.2 Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within the stipulated time, after the consumer has found the defects.
13.3 Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within a period of 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.

 

Article 14 – Copyright

14.1 Copyright applies to the design and corporate identity of this website and the images and texts (in short, everything that is displayed on our website). Nothing may be copied without the consent of the entrepreneur.