Warranty & Complaints

What should I do if I have not received my order or an item?

Your package may have been delayed by the carrier. We therefore advise you to first view the track and trace code that you received by e-mail. This indicates the status of the delivery. If this does not provide more information, you can contact our customer service. If an item is missing from your order, then you can also contact our customer service. Do not forget to mention your order number.

What should I do if I received a damaged or broken item?

We are sorry that you received a damaged or broken item! In that case, we ask you to contact our customer service. Please include your order number and a photo of the damaged or broken item. Our customer service strives to process your message within 24 hours and will work with you to find the best solution.

Do I have a warranty on my purchase from Essentialistics?

Jewellery

Our jewellery has a warranty period of 6 months. This does not mean that the jewellery will discolour once the 6-month period has passed. However, we can no longer offer a warranty after this period because certain substances can affect the colour of the jewellery, such as aggressive cleaning products. In addition, the jewellery can get damaged through use. We therefore recommend that you follow our tips to enjoy your jewellery for as long as possible.

Other items

All other items have a warranty period of 1 month.

Do I have a warranty on my Essentialistics items purchased at a point of sale?

Yes, you also have a 6-month guarantee on jewellery and a 1-month guarantee on all other items. If you have purchased something at one of our points of sale, the warranty is provided through the relevant point of sale. We therefore advise you to contact the point of sale where you bought the item.