Returns

How can I return my order?

If an item or multiple items are not to your liking, you can return them. Returns can be made up to 14 working days after receipt. Download the return form here. Add the completed return form to your order. We would appreciate it if you could let us know the reason for your return, as it helps us improve our products and service. You then return the package with a carrier of your choice.

What are the return conditions?

Returns are only possible within the stated return period of 14 working days.
Both the costs and the risk of shipping are for your account in the case of a return.
We only accept returns if they are returned in their original condition including labels and packaging. Damaged and/or used items will be refused.
Non-identifiable returns are stored at our office for a maximum of 1 month. The customer can report via customer service. After this period, no further correspondence about the package will be possible.
Without a track and trace code, no investigation will be started into missing returns. So keep in mind that proof of shipment with a track and trace code is a requirement to qualify for a refund.
If you have paid shipping costs and return all items of your order, then you will also receive the shipping costs back.

What is Essentialistics' return address?

Essentialistics

Zandweistraat 7

4181 CG Waardenburg

the Netherlands

How long do I have to return an order?

At Essentialistics, you always have the option to return your order within 14 working days after the date of receipt. Make sure that you return the products unworn, undamaged, with the labels attached, and in the original packaging. Please keep your return receipt until we have processed the return.

Within what period will my return be processed?

After we have received and approved your return, the amount will be refunded to your account within 7 days.

Are the return costs for my account?

If you want to return one or more item(s), the return costs are for your account.

Can I combine multiple orders in one return?

It is possible to return multiple orders in one package. The return forms of the various orders must be included so that we have all the necessary information to process the return.

I have not received a return form. What now?

You can download, print, and complete the return form here. Do you not have a printer? Then you can also write the information requested on a note and add it to the shipment.

Can I exchange my items?

Unfortunately, it is not possible to exchange an item. Do you want a different size or colour? Then you can place a new order.